Hi Product people,

This week, I had the pleasure of talking with Jose Quesada, the VP of Product Management for Mobile and Web at American Express, on the Product Thinking Podcast.

Jose's insights into digital transformation and the intersection of human-centered design with cutting-edge technology were truly enlightening.

"Change is actually an opportunity. It feels scary, but usually good times come out of it if you can really find your way."

His emphasis on embracing change and focusing on softer skills like relationship building and storytelling, especially in a tech-driven world, was particularly compelling.

In our discussion, we explored how American Express is integrating digital experiences with physical products and the importance of fostering a culture of experimentation. Jose also shared how user interfaces are evolving with AI and the potential these advancements hold for the financial industry.

Tune in to hear more about Jose's journey and his strategies for leading innovation at American Express. Listen to the full episode and gain valuable insights into driving product innovation and digital transformation.

🎧 Listen to the full episode here: Apple | Spotify

Looking forward to hearing from you!

See you soon,

Melissa Perri

Founder Product Institute, Board Member, and Teacher

You'll hear us talk about:

11:25 - Embracing Experimentation

Jose discusses the importance of using experimentation as a tool to reduce uncertainty, encouraging his team to innovate and learn from mistakes without fear.

25:31 - Data-Driven Product Strategy

Jose emphasizes the significance of a dual-track approach in product development, balancing immediate business outcomes with future-focused discovery.

33:24 - Building Psychological Safety for Innovation

Jose shares strategies for fostering a team environment where making mistakes is part of the learning process, thereby driving innovation and growth.

Episode resources:

Other Resources:

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