Hi Product People,

In this week's episode of the Product Thinking Podcast, I had an engaging conversation with Jessica Soroky, the Senior Director of Product Operations at Pendo. We dove deep into the evolving role of product operations and how it's driving strategic change at Pendo.

During our conversation, Jessica shared an insight that stood out to me:

"Embrace the imposter syndrome. If I just show up and do something that helps Pendo every day, I'll be rewarded. They will be happy, I'll be happy."

Her journey in transforming product operations at Pendo is filled with valuable lessons on overcoming challenges and leveraging cross-functional collaboration.

We explored how Pendo is harnessing AI to streamline data tasks, freeing up product managers to focus on strategic decision-making. Jessica's approach to turning potential challenges into opportunities for innovation is truly inspiring.

If you're curious about how product operations can enhance your organization's strategic growth, this episode provides practical insights and inspiration. Tune in to learn more about Pendo's journey and how they're shaping the future of product ops.

Have you ever faced a challenge with imposter syndrome in your career? Let me know how you handled it. Reply here or join the discussion on my LinkedIn post!

🎧 Listen to the full episode here: Apple | Spotify

Looking forward to hearing from you!

See you soon,

Melissa Perri

Founder Product Institute, Board Member, and Teacher

Key Moments on the Podcast to Check Out:

09:17 - Evolution from Scrum Master to Program Manager

Jessica explains the bold transition of Scrum Masters to Program Managers at Pendo, expanding their roles to oversee the entire product lifecycle and enhancing cross-functional collaboration.

15:04 - Leveraging AI in Product Operations

Discover how Pendo is integrating AI into their operations to reduce the burden of data tasks for product managers, allowing them to focus on strategic decision-making.

20:56 - Implementing Effective Launch Processes

Learn about the introduction of go-to-market checklists and launch briefs at Pendo, which have streamlined product launches and improved cross-departmental alignment.

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