Hi Product People,
Success in product development often comes down to how well we adapt. When teams can test, learn, and refine at speed, they’re more equipped to build products that resonate—an iterative approach that embraces experimentation and prioritizes customer feedback keeps products relevant and responsive in today’s shifting markets.
In this week’s Product Thinking episode, I sat down with Vishal Kapoor, Senior Vice President of Product at Affirm, to explore what it takes to scale products in the fast-evolving fintech space.
With a career spanning over 15 years, Vishal has led product teams at companies like Microsoft and Dropbox, and his insights on building adaptable, customer-centered products are invaluable.
Vishal shares how Affirm maintains a culture of fast-paced iteration while navigating the complex regulatory landscape of finance. We discussed everything from balancing compliance and innovation to fostering strong cross-functional partnerships that ensure a seamless customer experience.
He also highlighted Affirm’s approach to go-no-go decision-making, a process that brings key teams together to evaluate a product’s readiness for launch and ensure it aligns with Affirm’s high standards.
Whether you’re interested in fintech or looking for practical advice on building agile product strategies, this episode is packed with insights on creating resilient, customer-focused products.
Have you worked on a product where adaptability was key to success? I’d love to hear your experiences—feel free to reply here or comment your thoughts on LinkedIn!
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See you next week,
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Melissa Perri
Founder Product Institute, Board Member, and Teacher
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